Shipping policy

SHIPPING

● All orders are shipped via UPS or Fedex

● Please allow up to 7 - 10 business days and an additional 10 business days for delivery on domestic orders and up to 14 business days for international orders.

● Please note items may ship from multiple locations or orders with multiple items may be split. If you think you are missing a tracking number please email info@architectureandgrail.com

● If there is an error with the address on your order you have 24 hours after the order is made to reach out to us with the correct address. After the 24 hours we are no longer responsible for changing the address and suggest you reach out to the shipping company for further action.

● To protect our customers, we are unable to change/intercept the shipping address of a package to alter its delivery after the order has shipped and we will only ship to the address provided at checkout. However, you can schedule a pick up at a Fedex holding location or reschedule a delivery date via the Fedex Delivery Manager service.

● We are unable to combine shipping on multiple orders.

● To protect our customers, we require a signature upon delivery.

● If you request an address change through Customer Service while your order is in transit, there will be a $15 rerouting fee .

●You can also go through Carrier website to manage your delivery details by selecting Manage My Delivery

● . If needed you can schedule a pick up at the Carrier location or reschedule a delivery by contacting Carrier with your tracking information.

● If your package is lost, stolen, or damaged please contact Carrier to file a claim then email info@architectureandgrail.com .

— Please be aware that just because you file a claim, it does not guarantee that you will reimbursed.

— We cannot accept orders addressed to APO/FPO/DPO addresses.

D. INTERNATIONAL SHIPPING

ALL INTERNATIONAL SALES ARE FINAL!

If your item has damage or was received in error, please email customer service at info@architectureandgrail.com.
We are unable to alter product details that will affect the duties and taxes for your order.
If you have questions about the approximate cost of duties and taxes for your package please contact your local Fedex or UPS with your tracking information.

○ Fedex Customer Service Line - 1.800.463.3339

● Duties and taxes are to be paid by the recipient upon the packages arrival.

○ Re-routing costs are the responsibility of recipient